Collection of Personal Information:
We collect personal information from our customers when they make a reservation or booking with us, sign up for our newsletters, or contact us via email, phone, or through our website. This information may include your name, email address, phone number, postal address, payment information, and other relevant details.
Information We Collect
The information we collect is the information you provide to us. You might give us different pieces of information that personally identifies you while you use the Madvik Retreat website. For instance, whether you use our reservation system to make a reservation or when you stay at our property, we may gather information from you. Throughout the reservation process and throughout your stay, the following information may be gathered:
- Your name, email address, home and business addresses, phone number, nationality, and credit card information
- Details about your desired dates of stay and room type, as well as any other special requests you made to the villa while making your reservation.
We may get this information directly from you when you make a reservation via our reservation system, our websites, on-site at the villa, through phone calls, or third-party reference. Sometimes, such as when you make a reservation through an online travel agency or home stay booking website, we may get this information from a third party.
Information We Get From The Use Of Our Website
You provide information to us when you use our website, provide us information via phone calls, or engage in our services. In certain circumstances, details about your location, your IP address, and other aspects of your system or device might be automatically gathered. It is possible that this data is gathered for practical requirements and to help us improve our services for you. You may also see more pertinent adverts and communications using this data, which may also be utilized for statistical and trend analysis in aggregate. The use of the site may also provide us access to additional information, such as your domain server, type of your computer, web browser type, and other pertinent data about your online activities and website usage.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They include session cookies that enable you to navigate our website and use its features.
Performance and Analytics Cookies: These cookies help us improve our website’s performance and analyze how visitors use our website. They collect anonymous information such as the number of visitors, pages visited, and sources of traffic.
Marketing Cookies: These cookies allow us to personalize our marketing messages and show you relevant advertisements based on your interests and browsing history.
You can manage your cookie preferences using the cookie consent banner on our website. You can choose to accept all cookies, reject all cookies, or customize your preferences by cookie type. You can also change your cookie settings in your browser’s settings.
Please note that disabling some types of cookies may impact the functionality of our website and affect your user experience.
We may use third-party cookies on our website to provide certain features or services. These cookies may be set by third-party providers such as Google Analytics, social media platforms, or advertising networks. We do not control these cookies and are not responsible for their use.
Updates to this Policy:
Use of Personal Information:
We use the personal information we collect for the following purposes:
- To process your bookings and reservations and to communicate with you about your stay.
- To send you marketing communications about our products and services, promotions, and special offers.
- To respond to your inquiries and provide customer support.
- To improve our services and website, and to better understand our customers’ needs and preferences.
- To comply with legal obligations and regulations.
Sharing of Personal Information:
We may share your personal information with third-party service providers who assist us in providing our services to you. These providers may include payment processors, IT service providers, marketing agencies, and other business partners. We may also disclose your personal information if required by law or to protect our legal rights.
We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to secure your data during transmission.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. We will securely delete or anonymize your personal information when it is no longer needed.
You have the right to access, correct, and delete your personal information at any time. You may also object to the processing of your personal information or restrict its use. To exercise these rights, please contact us using the contact information provided below.
Updates to this Policy: